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Having trouble logging in to Netflix today? Here's a possible solution.

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Aug. 27th, 2012 | 05:17 pm
location: in the woods
mood: sympatheticsympathetic

Apparently, today, some people are having trouble logging in to Netflix.  I did, and I found a way around the problem.  If you're in this difficulty, perhaps the same thing would work for you.

Here's what I did: deleted all "cookies" left on my computer by Netflix.

Now some of you, reading this, are going to have this reaction: "Could you please put that in English?"  In other words, maybe you don't know what it means to "delete cookies" ... or how to do it.

How to do it depends on what browser you're using and what type of computer you have.   All I can tell you is what worked in my situation: I use Firefox on a Macintosh.  I followed these steps:
  • On the "Firefox" menu, choose "Preferences".
  • In the Preferences window, choose the "Privacy" tab.
  • Click on "remove individual cookies".  This brings up another new window, headed "Cookies".
  • In the "Search" box at the top of the Cookies window, type "netflix".
  • Highlight all the entries that remain in the list box under the Search box (they should all have the word "netflix" in them).
  • Press the "Remove Cookies" button.
That should take care of it (famous last words).

If you're using Firefox on Windows instead of Mac, the instructions above might work if you replace the first step with the following:
  • On the "Tools" menu, choose "Options".
By the way, my Firefox version is old: 3.6.28.  The steps might not be exactly the same, even if you are also using Firefox on a Mac, if your version number is different.

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